Policies

If you want to be sure to receive your order in time...

Please check our Business Calendar
for days that orders will NOT be Processed or Shipped.
IMPORTANT ! Charge Disputes & Bank Inquiries:
Your credit card will be charged by "Creative Productions", so be sure to remember that when you see it on your credit card statement. If you initiate an inquiry or charge dispute on your purchase, and the bank finds that your charge is valid, we will charge your credit card a $25 processing fee to cover incurred expenses. Should you have any questions regarding any charges made by us, please contact us first at 520-750-0123.

IMPORTANT !
DO NOT place your order until you have read our Policies section completely. If you place an order by ANY means, it is understood that you have read and understand our Policies.

Processing Orders
Orders are usually processed within 3-5 business days unless otherwise stated on the individual product page. Orders with CUSTOM Embroidery take 7-10 business days, and screenprinting takes 10-14 business days. Some custom items may take a little longer.

Need it Now ?
Please feel free to email us or call with questions regarding your order if you have a "Must Have" date. Rush Services can be ordered from the RUSH Services department to the left.

RUSH CHARGES ARE NEVER REFUNDABLE.
CUSTOMIZED ITEMS CANNOT BE EXCHANGED.

"Must Have" Date
If you order any of the RUSH Services, the "Must Have" date that you enter in the box will only apply IF YOU ORDER THE RUSH SERVICES CORRECTLY, or if you checked the box that gives us permission to charge your credit card with additional services needed, and/or upgrade your shipping method to get your order to you by your "Must Have" date.

Order Confirmation
BE SURE to enter your correct e-mail address when placing your order. Within a few minutes of placing your on-line order, you will receive an AUTOMATIC email confirmation of your order exactly as you placed it. The confirmation only confirms that we have received your order. It is not relevant to processing your order. We will not be responsible if you don't receive your order confirmation because you have a spam filter. BE SURE to check your order for accuracy when you receive your order confirmation.

IMPORTANT: ANY CUSTOMIZED ITEM that is ordered CANNOT be cancelled, changed, returned, or exchanged. Refunds and/or credits will NOT be issued for any customized items for any reason whatsoever including wrong sizes and defective merchandise. If you have a problem with this policy, DO NOT order any customization on the items.

Order Questions
Be sure to give us your correct e-mail address just in case we have any questions regarding your order. We cannot be responsible for problems with your order if you have a spam filter and don't respond to our email. Please check your email regularly.

Phone Orders
We will gladly take your order over the phone. However, you MUST read ALL policies prior to placing your order. We cannot give you a total until the order is processed. You will receive your total when the order confirmation is sent to you via email. It is your responsibility to check your order for accuracy when you receive your order confirmation.

Purchase Orders / Payment
We DO NOT accept purchase orders as guarantee of payment. All orders must be paid for in full at the time the order is placed and/or prior to leaving our warehouse. Payment can be made by VISA, MasterCard, AmEx, Discover, Check, or Money Order. If sending a check or money order, contact us for the address to send it to.

Order Cancellation
Once an order is submitted to us by any means, it CANNOT be canceled by you for any reason. However, we reserve the right to cancel your order due to a declined credit card, non-payment, or any other reason whatsoever. We reserve the right to charge a 7.5% cancellation fee.

Changing Orders
Once an order is submitted to us by any means, you may not be able to change it if it is already being processed. We will try to make your requested changes. However, there will be a minimum surcharge of $2.95. All order change requests must be made by email.

Combining Orders
In order to maintain processing efficiency, orders CANNOT be combined. If orders are placed at different times, they are treated as separate orders. You CANNOT add or delete items from an order once it has been submitted.

Refusal of Delivery or Returned Packages
The customer will be charged 50% of the order plus shipping and handling under any of the following conditions: If the customer refused the order, if the customer didn't pick up the order, or if the order was returned because 3 attempts for delivery were made. Custom items are charged at 100% plus shipping and handling.

IMPORTANT ! Bad or Incomplete Address: Please take care in providing your shipping address. Customers who provide a bad address or incomplete address are subject to a surcharge of $2.95 to $15.00. If you place an order with our company, you agree to this additional charge if it applies. If you want to make sure that you are submitting a correct shipping address, call UPS at 1-800-PickUPS.

Return/Exchange Policy & Procedure

NO EXCHANGES WITHOUT A
MERCHANDISE EXCHANGE NUMBER
We do not make exceptions to our policies. Please read policies completely.
If you have any questions, you can reach us through our email or by phone at
(520) 750-0123 (9am to 5pm - Arizona Time).
DO NOT CALL for a Merchandise Exchange Number.
You MUST make this request through an email.

RETURN POLICY
Due to the nature of the costume business, ALL items are NOT RETURNABLE for credit or refund. Only Size Exchanges for same item (only if available) are permitted. THERE ARE NO EXCEPTIONS. In other words, if we do not have the size you need, the item is NOT RETURNABLE for refund.
Even if you receive your order late, it is NOT RETURNABLE FOR A REFUND.

Items that are returned for size exchange must be received by us within 10 calendar days of delivery to you. Authorized exchanges will be charged a 15% restock fee. Items will not be accepted for exchange after 10 calendar days. Unauthorized returned items will not be issued a refund, credit, or exchange. Customized items will not be accepted for exchange for any reason whatsoever. This includes receiving your order late. Customized items include embroidered, screenprinted and embellished items. Skirts, sweaters, shirts, jackets with any applied items also cannot be exchanged. RUSH orders, SALE items, Rhinestone items, Earrings, Wigs, Socks, and Eyeglasses cannot be exchanged. Shoes that are creased or worn will NOT be accepted for exchange. Items that are washed or damaged from being washed improperly will not be accepted for exchange. Please be sure to follow wash and care instructions on the garment tags.

When you contact us via email or snail mail, we will issue you a Merchandise Exchange Number (MEN). This number MUST appear on the same side as the address label on the OUTSIDE of the package. Packages without the EAN (on the outside of the package) will NOT be processed. Exchange items must be in new and unused condition. If we determine that ANY items have been used or washed, an exchange will not be authorized. For your protection, you must use Delivery Confirmation and/or Insurance when shipping packages to us. If your exchange is approved, we will email the address where you can ship the item(s) to.

***** ALL CLAIMS for EXCHANGE *****
MUST BE MADE IN WRITING VIA EMAIL
WITHIN 3 business days of delivery of your order.
Claims for DAMAGED ITEMS must be made within 3 business days.

You MUST include a copy of the original invoice that came with your order. In the space provided, indicate what size you are returning and what size you want sent back to you. If we made the mistake on your order, there are no restock fees, and we will reimburse you for shipping the order back to us not to exceed an amount equal to UPS Regular Ground Shipping or Postal Service 2-3 Day Priority with forty-cent Delivery Confirmation. Exchanges will not be sent out until we receive the returned items from you and they will be processed according to our processing policies.

We reserve the right to use other shipping methods at our discretion, without notice and without refund. We will not be responsible for damaged or lost merchandise caused by the carrier. Claims for damaged items must be made to us via email within 3 business days of receiving your order. You must retain all packaging with the order. Exchanges will not be processed until after the shipping company completes the investigation.

To insure a smooth exchange transaction, please follow these instructions or it may cause a delay in processing your exchange. Please make it very clear as to why you are exchanging the items. We will not issue a refund or credit for any unauthorized returned items, and they will not be returned to you unless you pay the return shipping.