
Credit Card Charges
are shown on your statement from
Creative Productions
CPstore.com
ThePoolRack.com
BowlingConnection.com
are subsidiaries of
Creative Productions

520-750-0123
Sales - Press 1
Accounting - Press 2
Suppliers - Press 3
Monday - Friday
9am to 5pm
(Arizona Time)
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If you want to be sure to receive your order in time...
Please check our
Business Calendar
for days that orders will NOT be Processed or Shipped.

IMPORTANT !
We only ship within the United States, including
Alaska and Hawaii.
However, you can visit AmericanGoodies.com for International Shipments.
They offer a third party service which can handle the
shipment for you.
IMPORTANT ! Must Read !
When choosing your
shipping method, remember that orders take time to
process before they can be shipped.
Add Processing Time to Your Shipping Time !
Rush Service charges are separate from shipping charges
and are usually available for an additional charge.
Refer to the
Rush Services department for specific
charges.
Please check your email 2 hours after placing your order
just in case we have a question.
IMPORTANT ! Shipping methods are not relevant to
availability of stock and/or production time of custom
items. Please
Contact Us regarding your order if you
need to receive it by a certain date. We can advise you
if we can meet your "Must Have" date and if any rush
charges will apply.
We will usually ship via UPS (United Parcel Service) for
shipping within USA. We cannot ship to a P.O. Box or
APO/FPO address. Shipping to a business address is
always preferred, but residential addresses are
acceptable. We only ship with our UPS shipping account.
We will NOT use your UPS account for shipping charges.
IMPORTANT ! Bad or Incomplete Address: Please take care in providing your
shipping address. Customers who provide a bad address or
incomplete address are subject to a surcharge of $2.95 to
$15.00. If you place an order with our company, you agree
to this additional charge if it applies. If you want to
make sure that you are submitting a correct shipping
address, call UPS at 1-800-PickUPS.
Shipping charges are determined by weight, distance, and
time. If you place your order through the website, you
will come to the page with a drop-down menu so you can
see what the charges are before you make your selection.
If you place your order by phone, mail, or FAX, we do not
know what the shipping charges are until your order ships
out. However, if you want to know what your shipping
charges will be, just go through the on-line ordering
process as if you were placing the order. Before you get
to the final step, you will see a drop-down menu with
shipping choices and prices for you to select from.
A minimal $2.95 handling fee IS INCLUDED in the displayed
shipping charges. This handling fee covers any additional
fuel surcharges that are assessed by UPS, packaging
materials, etc.
IMPORTANT ! - Refusal of Delivery or Returned Packages - IMPORTANT !
The customer will be charged 50% of the order plus
shipping and handling under any of the following
conditions: If the customer refused the order, if the
customer didn't pick up the order, or if the order was
returned because 3 attempts for delivery were made.
Custom items are charged at 100% plus shipping and
handling.
Regular Ground Shipping in the Continental USA
Ground shipping usually takes 3
to 7 business days but is NOT guaranteed.
3 Day Shipping
This method guarantees delivery in 3 business days.
2nd Day Air
This method guarantees delivery in 2 business days.
Next Day Air
This method guarantees delivery the next business day.
When you proceed to checkout, you will be shown the
shipping prices prior to completing your purchase. A
nominal handling fee of $2.95 is included in the price
shown.
We reserve the right to use other shipping methods at
our discretion, without notice. We will not be
responsible for damaged merchandise caused by the
carrier. Claims must be made within 3 business days and
you must contact UPS at 1-800-PickUPS. They will decide
if the goods were damaged in shipping and their
decision is final. Insurance is optional and can be
requested by calling us when the order is placed. If
insurance is requested, charges will be added at the
rate of 35 cents per $100 value.
We will not be liable in any event for any special,
incidental, or consequential damages, including but not
limited to loss of profits or loss of income, or any
other reason whatsoever whether or not we had knowledge
that such damages might be incurred. We will not be liable for loss, damage, destruction,
delay, theft, mis-delivery, non-delivery, or any other
result.
We will not be liable for any damage caused by Acts of
God, perils of the air, public enemies, public
authorities acting with actual or apparent authority in
the premises, authority of law, quarantine, riots,
strikes, labor disturbances, air traffic control delays,
disruptions in air or ground transportation networks due
to events such as weather phenomena and natural disasters,
civil commotions, or hazards or dangers incident to a
state of war.
Shipping
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